Frequently Asked Questions (FAQs)
Where is Sydney Los Angeles made?
All Sydney Los Angeles pieces are responsibly crafted in Los Angeles, California, using high quality fabrications and intentional design.
How long does it take to ship my order?
Orders are processed and shipped within 1 to 2 business days, Monday through Friday.
Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders over $100. Shipping costs for other orders are calculated at checkout.
Do you ship internationally?
Yes, we offer international shipping. Delivery timelines, customs duties, and taxes vary by destination and are calculated at checkout when available.
What is your return policy?
We accept returns for a refund within 21 days of receiving your order. Items must be unused, unwashed, and have all tags attached.
Do you accept exchanges?
No, Sydney Los Angeles does not offer exchanges at this time. Customers may return eligible items and place a new order.
Are international returns accepted?
At this time, international returns are not accepted.
When will I receive my refund?
Once your return is received, refunds are processed within 7 to 10 business days and issued back to your original payment method.
What payment methods do you accept?
We accept major credit and debit cards, Shopify supported digital payment methods, and cryptocurrency options where available.
How can I contact Sydney Los Angeles customer support?
You can reach our support team at support@sydneylosangeles.com, Monday through Friday, 9:00 AM to 4:00 PM PT.